Was mache ich, wenn mein Paket defekt angeliefert wurde?

In solch einem Fall ist es ganz wichtig, dass Sie sich umgehend bei uns melden, damit wir den Transportschaden dem Versender melden können. Sollten Teile der Ware beschädigt sein oder fehlen, werden wir Ihnen diese als Ersatzteile zusenden oder die Sendung komplett tauschen. Sehr hilfreich ist es für uns, wenn Sie uns auch Bilder der beschädigten Sendung per E-Mail zusenden.

Wir bitten Sie, die Ware nicht anzunehmen, wenn offensichtlich ein Transportschaden vorliegt, d. h. das Paket bereits äußerlich beschädigt ist.

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